These Terms of Service (“Terms”) govern your access to and use of the website at neonforge.co and Neon Forge LLC’s services, including SEO, SEM, web development, analytics, and related consulting (collectively, the “Services”).
Effective Date: October 24, 2025 • Jurisdiction: Pennington County of Minnesota, USA
By accessing this site or engaging Neon Forge LLC (“Neon Forge,” “we,” “us”), you agree to these Terms and our Privacy Policy. If you do not agree, do not use the site or Services.
Project scope, deliverables, and fees are defined in an executed order form, proposal, or statement of work (“SOW”). In the event of conflict, the SOW controls for that project.
Retainers & Monthly Services: Billed as stated in the SOW. Client may cancel with 90 days’ written notice. Work continues and invoices remain due during the notice period.
One-time Services (e.g., audits): Invoices are due as stated in the SOW; once work has begun, fees are generally non-refundable.
Late/Overdue: We may pause Services for non-payment and assess reasonable late fees or interest as permitted by law.
You agree to provide timely access to assets, logins, content, and approvals, and to comply with applicable laws and platform policies (e.g., Google, Meta). You are responsible for your products/claims, and for maintaining ownership/permissions to materials you supply.
Client Materials: You retain ownership of content, trademarks, and assets you provide. You grant Neon Forge a limited license to use them to perform the Services.
Work Product: Unless otherwise stated in the SOW, upon full payment you receive ownership of final deliverables created specifically for you (site files, ad copy, approved designs). Neon Forge retains ownership of pre-existing tools, frameworks, templates, and know-how used to produce deliverables; we grant you a non-exclusive license to use those items as embedded in the deliverables.
Portfolio License: You grant Neon Forge permission to display non-confidential work samples and your name/mark in our portfolio and case studies. If you require NDA-only use, let us know in writing prior to project start.
Each party will protect the other’s non-public information and use it only to perform obligations under the SOW. For data processing details, see our Privacy Policy. A separate Data Processing Addendum (DPA) is available on request at support@neonforge.co.
Campaign performance may depend on third-party platforms (e.g., Google Ads, Meta, hosting/CDNs). You agree to abide by their terms and content policies. We are not responsible for third-party outages, policy changes, or enforcement actions.
Marketing, SEO, and advertising results vary. We do not guarantee specific rankings, costs, impressions, or revenue. Services are provided “as-is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied.
To the maximum extent permitted by law, Neon Forge will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill. Our total liability for any claim arising out of or relating to the Services will not exceed the fees paid by you for the Services giving rise to the claim in the three (3) months preceding the event.
You agree to defend, indemnify, and hold harmless Neon Forge and its personnel from claims arising out of (a) materials you provide; (b) your breach of these Terms; or (c) your violation of laws or third-party rights.
We may suspend Services for cause (e.g., non-payment, abuse, security risk). Either party may terminate for material breach if not cured within thirty (30) days of written notice. Client-initiated convenience termination is subject to the 90-day notice above.
Upon request and where included in scope, we implement accessibility best practices aligned to client budget and SOW. Compliance levels (e.g., WCAG) must be explicitly scoped; automated scans alone do not guarantee legal compliance.
These Terms are governed by the laws of the State of Minnesota, without regard to conflict of laws. Venue and exclusive jurisdiction lie in state or federal courts located in Minnesota. Before filing, parties will first attempt good-faith resolution within 30 days of written notice.
We may update these Terms from time to time. Material changes will be posted here with a new “Effective Date.” Continued use of the site or Services after changes constitutes acceptance.
Questions? Email support@neonforge.co or call (507) 850-0525.
These Terms are intended as general commercial terms for a digital marketing/engineering agency and do not constitute legal advice. Consider having your counsel review for your specific use case and jurisdictions you serve.